Questions directors ask
Do parents need to create an account?
No. Each family gets its own private link from the office. Parents use it to apply, update phone numbers, choose how they hear from camp, send forms and view invoices.
Is our information safe? Is it backed up?
Yes. Your camp's information is stored securely in the cloud, with two backups running all the time: every change is copied to a second secure location within seconds, and a full copy is saved every hour. Only the people you invite to your office can see it, and each sees only their part. Card numbers are never stored in CampOffice. With Own it, we set up the backups on accounts in your camp's name.
Can parents pay by card?
Yes, if you choose. Families pay by card or bank account on their own page, in full or in monthly payments. Checks, cash and Zelle also work: you record them, and Zelle payments can be matched to families from your bank's emails.
Can we keep our bookkeeping the way it is?
Yes. CampOffice works with QuickBooks Online, Xero and QuickBooks Desktop. You decide when it starts sending invoices and payments to your books, and you can test it first without writing anything.
Will parents get texts or calls they didn't ask for?
No. Texts and calls only go to parents who checked the box, never late at night or early in the morning, and only after someone in your office approves the message. A parent can reply STOP at any time.
We run a day camp or a girls' camp. Does CampOffice fit?
Yes. CampOffice works for overnight and day camps, for boys and for girls. You set up your own grades, division names, terms and bunks.
Can you add a feature our camp needs?
Yes. With Own it, tell us the features you want and we build them in as part of the price. For a much larger project, we can still build it, at a price we agree on before we start.
What's the difference between the two options?
With Own it, you pay once and your camp has its own copy, on accounts in your camp's name. With We run it for you, you pay yearly and we manage everything: the phone line, texts, emails, card payments, updates and support.
How long does it take to get started?
Send us last year's list of families and campers, and we import it with you. Most of the setup is choosing your grades, terms and prices for the coming summer.
More questions directors ask